Terms of Service
Last updated: October 17, 2026
These terms apply to use of the SoftNest Fabric Care website and to estimates, appointments and cleaning services arranged with us.
Estimates and final scope
Estimates are based on the information, dimensions and item counts supplied by the customer. The website form and photos are optional; you can also contact us by phone or message. We may revise or decline an estimate if the actual size, material, construction, condition, contamination, access or requested scope differs from what was provided. Work begins only after the service scope and price are confirmed.
Results and limitations
We aim to provide thorough professional cleaning, but no specific stain, odour or appearance result is guaranteed. Age, wear, dye loss, fibre damage, heat, contamination depth, prior products and hidden conditions may affect the result. We can assess difficult marks or damaged areas and try to improve their appearance. Complete removal, repair or restoration to original condition is not promised.
Customer responsibilities
- Provide accurate item counts and material concerns. Photos are optional.
- Disclose known damage, previous treatments, pet contamination, delicate materials and other relevant conditions.
- Provide safe access, working utilities and any required parking, elevator, loading or building arrangements.
- Remove fragile, valuable and personal items from the work area.
- Keep children and pets safely away from equipment, hoses and damp surfaces during and after service.
Drying and after-care
Drying time varies with the material, padding, humidity, ventilation and service scope. Do not use furniture, mattresses, carpeted stairs or treated areas until they are sufficiently dry. Follow the technician’s after-care and safety instructions.
Appointments, changes and access
Arrival times may be provided as a window because travel, traffic and earlier appointments can affect timing. Please tell us as soon as possible if you need to change or cancel an appointment. If safe or authorized access is unavailable, the appointment may need to be rescheduled.
Payment
Payment is due when the service is completed unless another written arrangement is confirmed. Additional work requested or approved on site may change the final total.
Website information
Website content is general information and may be updated without notice. Service suitability, pricing and availability are confirmed directly for each request. You may not misuse the website, attempt unauthorized access or copy our branding and original content for a commercial purpose without permission.
Concerns
Please contact us promptly if you have a concern about completed work so we can review the condition, service notes and reasonable next steps.