Privacy Policy

Last updated: October 16, 2026

This policy explains how SoftNest Fabric Care collects, uses and handles personal information when you request a quote, contact us, book a service or use this website.

Information we may collect

• Your name, phone number and optional email address.
• Your city, postal code, service address and access details.
• Information about the items or areas you want cleaned, including photos, stains, odours, pet concerns and preferred timing.
• Communications relating to estimates, appointments, payments, follow-up questions and customer service.
• Basic website and advertising information, such as device, browser, page activity and conversion events collected through analytics or advertising technologies.

How we use information

We may use the information to:

• Review your request and prepare an estimate.
• Contact you about scheduling, access and service details.
• Provide, improve and document our cleaning services.
• Respond to questions, concerns, warranty matters or disputes.
• Maintain business, accounting and legal records.
• Measure website and advertising performance.

Service providers and disclosure

We may use service providers to process website forms, host the website, provide maps, deliver communications, measure advertising performance or support business operations. These providers receive information only as needed for their role. We may also disclose information when required by law or when reasonably necessary to protect customers, our business or others.

Website analytics

We use Google Analytics 4 to understand page visits, navigation and actions such as quote requests and contact-link clicks. Google Analytics may use cookies and similar identifiers to measure these interactions. Names, phone numbers, quote notes and photos are not included in our custom analytics events. Learn more about how Google uses information from websites that use its services.

Photos

Photos sent for an estimate through Instagram or Facebook are used to assess the item, condition and service scope. Those messages are also processed by the social platform you choose, subject to that platform's privacy practices. We will not publish customer photos as marketing content without separate permission. Avoid including people, private documents or unrelated personal details in photos.

Retention and safeguards

We keep personal information only as long as reasonably necessary for the purposes described above, including business, accounting, dispute-resolution and legal needs. We use reasonable administrative and technical safeguards, but no internet or storage system can be guaranteed completely secure.

Your choices and access requests

You may ask what personal information we hold about you, request a correction, withdraw consent where applicable or ask us to delete information that we are not required to retain. Contact us using the details below. We may need to verify your identity before completing a request.

Contact us

SoftNest Fabric Care
Greater Toronto Area, Ontario
(416) 726-4907
softnestfabriccare@gmail.com

We may update this policy when our website, service providers or information practices change. The current version will be posted on this page with the updated date.