SoftNest Fabric Care
Privacy Policy
Last updated: August 6, 2026
This policy explains how SoftNest Fabric Care collects, uses and handles personal information when you request a quote, contact us, book a service or use this website.
Information we may collect
- Your name, phone number and optional email address.
- Your city, postal code, service address and access details.
- Information about the items or areas you want cleaned, including photos, stains, odours, pet concerns and preferred timing.
- Communications relating to estimates, appointments, payments, follow-up questions and customer service.
- Basic website and advertising information, such as device, browser, page activity and conversion events collected through analytics or advertising technologies.
How we use information
We may use the information to:
- Review your request and prepare an estimate.
- Contact you about scheduling, access and service details.
- Provide, improve and document our cleaning services.
- Respond to questions, concerns, warranty matters or disputes.
- Maintain business, accounting and legal records.
- Measure website and advertising performance.
Service providers and disclosure
We may use service providers to process website forms, host the website, provide maps, deliver communications, measure advertising performance or support business operations. These providers receive information only as needed for their role. We may also disclose information when required by law or when reasonably necessary to protect customers, our business or others.
Photos
Photos sent for an estimate through Instagram or Facebook are used to assess the item, condition and service scope. Those messages are also processed by the social platform you choose, subject to that platform's privacy practices. We will not publish customer photos as marketing content without separate permission. Avoid including people, private documents or unrelated personal details in photos.
Retention and safeguards
We keep personal information only as long as reasonably necessary for the purposes described above, including business, accounting, dispute-resolution and legal needs. We use reasonable administrative and technical safeguards, but no internet or storage system can be guaranteed completely secure.
Your choices and access requests
You may ask what personal information we hold about you, request a correction, withdraw consent where applicable or ask us to delete information that we are not required to retain. Contact us using the details below. We may need to verify your identity before completing a request.
Contact us
SoftNest Fabric Care
Greater Toronto Area, Ontario
(416) 727-0287
softnest.upholstery@outlook.com
We may update this policy when our website, service providers or information practices change. The current version will be posted on this page with the updated date.